Perception on Private Securization on Service Delivery in Owned Businesses in Africa. A Critical Literature Review.

Abstract

Purpose: Security service delivery in public sector is crucial as it entails protecting government personnel as well as property. Therefore, security is increasingly viewed as a key condition for economic growth and development. The overall objective of this study was to examine perception on private securization on service delivery in owned businesses in Africa. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concluded that outsourcing security services, frees up time required for recruiting personnel's and managing them, which gives enough time to concentrate on the core services provided by the organization. This has significantly improved efficiency and enhanced better service delivery in outsourcing firms. In contrast, outsourcing of security services from advertisement process, to examining backgrounds and training is a laborious time-consuming exercise, which as a result also saves overall costs of this outsourced services. This process is usually better handled by the specialized companies than contracting organizations. Unique Contribution to Theory, Policy and Practice: It is recommended that it's most appropriate for enterprises to strengthen their cash protection security services. This can be achieved through outsourcing of highly skilled security services from reputable security firms. The institutions should also provide regular trainings to the security officers on effective cash protection. Further, the study recommends that security officers should be trained on how to protect human life especially, the personnel that they are supposed to protect. The security officers should also make sure that they conduct thorough checkups on any persons accessing the company premises.