Workplace Conflicts and Employee Performance in Institutions in Kamuli District.

Abstract

Purpose: To study Workplace conflicts and processes. Methodology: Qualitative-methods study was used where secondary data review and analysis was undertaken. Three variables were examined: (a) the types of conflict, (b) the processes for resolving those conflicts, and (c) the consequences of those conflicts. Findings: findings revealed that the prevalent work-family conflict, poor policies, financial difficulties, bad communication, competition and jealousy between groups have caused conflicts in work places in Kamuli District. Unique Contribution to Theory, Policy and Practice: The study recommended that there is need to minimize the time it takes to be able to discuss a dispute. Secondly, a policy of resolving disputes should be drafted in every institution and effectively implemented at all times in the organization. Employees who feel empowered to resolve a conflict are less likely to let conflict spiral out of control.There is need to reward employees who are able to prevent a conflict from escalating and make suggestions for future conflict prevention. Nevertheless, Workplace Conflicts are inevitable in Work places when employees of different backgrounds and different work styles are brought together but with a deliberate effort, there are multiple processes to resolve those conflicts.